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Becoming a New Client

Whether you have never been in therapy before or have seen a therapist off and on throughout your life, it is helpful to know the general process and expectations of being a new client. Here are some frequently asked questions for those who are interested in starting their journey.

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Frequently Asked Questions

What insurance do you take?

Internal Resolutions is panelled with Aetna, Cigna, Medicare, Optum, PEHP, and United Healthcare. Sessions are billed at $145 each hour session and $180 for the first appointment.

How does billing work?

Payment is expected at the time of session. If you are using insurance, copayment and amount toward deductible will be expected to be paid at the time of session.

Do you offer telehealth?

Heather is currently seeing individuals through virtual appointment only.

What is the first session like?

The first session is best spent me getting to know you, your intention for therapy, and relevant experiences on the matter we'll be working on. It is best to be prepared each session by knowing what it is you'd like to attain from your therapeutic experience.

What do I need to do before my first appointment?

For first appointments, all paperwork will be completed online. You will be sent a link to your email where you can access these documents. If you do not receive your paperwork, you will need to notify Heather the week your appointment is scheduled. All paperwork must be completed before the initial meeting.

Do you have a cancellation policy?

If you need to reschedule or cancel your appointment, you must give notification 72 hours before your first appointment. Not providing enough notification will result in being charged the full cost of your session. Payment of the missed session is required before being able to reschedule.

I've heard about EMDR. Will we be able to use EMDR in my sessions?

Whether EMDR are appropriate modalities to use in your sessions is dependent on many factors which will be assessed in your first few sessions to ensure that EMDR is used most effectively.If Heather believes another modality would be more appropriate, this will be discussed more in your sessions.

How do I schedule my first appointment?

Heather can be reached through email, phone, or clicking here to fill out the form below. Phone calls are either answered by Heather or her assistant who can further answer your questions.

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